Status: 

Status
colour

Green title

Access Restrictions:

Status
colour Red title CORE TEAM ONLY

LIVE

Business Birthday Greetings

Business birthday greetings strengthen customer loyalty. 9Y creates a personal relationship and shows the customers or business partners that they are important. This way the 9Y relationship manager (= contact owner) leaves a positive impression with the congratulations and gets the opportnity to start a conversation with the customer or prospect.

What are the key issues?

• Make sure that the birthday card has a certain degree of individuality and a personal form of address. This way you will leave a positive impression with your congratulations.

• Don't go in for customer acquisition: A birthday card is a way of expressing your appreciation for existing business relationships. However, it is not suitable for putting your company's services in the foreground and landing new orders. The addressee could rightly view this negatively.

• Don't get too personal: Birthday wishes should be authentic and personal. Nevertheless it is important to find the right level of individuality and respect, since the card is written on behalf of 9Y. Exception: there is a friendly relationship to the customer.

Target group

• Existing clients

• Prospects

• Partners

Process

• Daily look at the birthday calendar and/or the birthday list.

• The contact owner creates a birthday mail according to the text samples supplemented with personal words.

Text samples

• for existing clients & partners:

Dear Mrs. XY/Dear Mr. XY,

We don’t want to miss the opportunity to send you a little birthday greeting. We wish you all the best for your birthday, happiness and health.

We look forward to a continued trusting and successful cooperation.

Best regards

• for prospects:

Dear Mrs./Dear Mr. XY

We would like to send you our best wishes for your birthday and wish you all the best in your private and professional future life!

We look forward to hear from you.

Best regards

Todos

•  Creation of a Birthday calendar and/or excel list Peter Tötzer (Unlicensed)