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Someone request personal contact information for a team member
Back to topProtection of personal infoIf someone gets contacted (by phone) and the person is asking for personal contact information we should not hand that out.
Why?
Only PMs and People with client contact have company phone numbers. The majority of the product team e.g. does not have one. So we have to be protective of that information. This is also true for email addresses!
Guideline:
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Protection of Personal Contact Info
By default donât hand out personal employee information to anyone. Regardless of type of information: address, name, phone number, whether they have kids, if they chew gum, nothing.
Exceptions:
Personal information can be given to these parties, if all of these hold true: there is no moral, ethical, legal or core values objection AND it is necessary.
Our accounting firm in Austria. Not our bookkeeping consultant.
Our accounting firm in Croatia.
Our legal firm in Austria.
Our legal firm in Croatia.
These Austrian authorities: Finanzamt, ĂGK
These Croatian authorities: Porezna Uprava, HZZO
Company phone numbers and company emails from our team member scan be given to customers if they give a good reason. Only the owner of the phone number is the judge of what is a âgood reasonâ. An example with Johnny the hypothetical PM:
Customer asks someone at the company for Johnnyâs phone number because <reason>.
We let Johnny know that the customer wants his phone number because <reason>.
Johnny decides if heâs ok with that. Only he can decide.
If Johnny is ok with it, we give the number to the customer.
âïž these are the only a priori exceptions. For anything else, ask the CEO.
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