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Someone request personal contact information for a team member





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Protection of personal info

If someone gets contacted (by phone) and the person is asking for personal contact information we should not hand that out.

Why?

Only PMs and People with client contact have company phone numbers. The majority of the product team e.g. does not have one. So we have to be protective of that information. This is also true for email addresses!


Guideline:

  • Ask the person what contact they need, what project this is concerning and why they need that contact information
  • In case they give you proper answers the request is forwarded to the PM for that project, he/she can then get back to the caller with the appropriate info



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